About the Role
The Payer Connections Specialist is a critical operational role responsible for managing the payer enrollment and Electronic Data Interchange (“EDI”) connection process that enables DocStation pharmacies to receive information regarding the outcome of their medical claims. Without active payer connections in place, pharmacies cannot submit and / or receive results from adjudication — making this role foundational to every customer's success on the platform.
This is a remote contract engagement (1099) with flexible hours. You'll manage your own schedule around a weekly task cadence, making it an ideal fit for someone looking for meaningful, independent work with room to balance other commitments. Hours will naturally flex throughout the year, with higher demand during vaccine season (typically August through December) as pharmacies rush to get payer connections in place before flu / vaccine billing season begins.
You'll work at the intersection of operations, customer communication, and healthcare administration, managing a portfolio of payer connection requests from initiation through completion. You'll interface directly with pharmacy customers to collect documentation, track enrollment status, and ensure connections are established accurately and on time.
This role is well suited for someone who is detail-oriented, proactive, and comfortable managing multiple tasks across a high-volume queue — ideally with some exposure to healthcare billing, EDI enrollment, or payer administration.
What You'll Do
Payer Connection Management
- Own the end-to-end workflow for payer connection requests submitted by DocStation customers, from intake through activation
- Manage and maintain an organized queue of active payer connection requests, tracking status, documentation requirements, and expected completion timelines for each
- Submit, follow up on, and monitor payer connection requests with clearinghouses and payers including ChangeHealthcare, Availity, and Stedi.
- Coordinate ERA (Electronic Remittance Advice) setup requests to ensure pharmacies can receive and reconcile remittance data
- Identify and resolve issues that cause enrollment delays, including incorrect NPI/Tax ID information, missing credentialing documents, or payer-specific configuration requirements
- Complete payer-side enrollment steps on the pharmacy’s behalf wherever DocStation is permitted — payer-portal registrations, ERA setup, and enrollment forms (including HETS) — defaulting to action over handoff and routing a step back to the pharmacy only when it genuinely requires them
Weekly Task Execution
- Work through a weekly queue of payer connection activities — including new enrollment submissions, follow-ups on pending requests, and status updates for customers with connections in progress
- Maintain accurate and up-to-date documentation of all payer connection activity in internal systems (Notion, Intercom, Asana or equivalents)
- Flag and escalate connections that are outside expected timelines or blocked by payer-side issues to the appropriate team member
Customer Outreach & Documentation Collection
- Proactively reach out to pharmacy customers to collect required documentation for payer enrollments, including NPI information, Tax IDs, payer-specific forms, etc. and complete the rest of the enrollment paperwork for them
- Communicate clearly and professionally with pharmacy staff and owners, setting accurate expectations on enrollment timelines (typically 1–3 months for some payers)
- Follow up with customers who have incomplete or outstanding documentation to keep enrollment processes moving forward
- Respond to customer inquiries about payer connection status with timely, accurate updates
Cross-Functional Collaboration
- Work closely with the Customer Success and Revenue Cycle Management (“RCM”) teams to coordinate payer connection timelines with broader pharmacy onboarding and go-live schedules
- Surface patterns or recurring blockers in the enrollment process to help improve internal workflows and customer-facing documentation
- Plan ahead for increased workload during vaccine season (August–January) — this is the highest-demand period of the year as pharmacies prioritize getting payer connections active before flu / vaccine billing volume peaks. Flexibility to take on additional hours during this window is expected
Schedule & Hours
This is a contract engagement with flexible scheduling. There are no set daily hours — you'll work against a weekly task list and manage your time independently. Estimated hours are approximately 10–20 hours per week during standard periods, increasing to 25–30 hours per week during vaccine season (August–January) as enrollment volume peaks. Candidates should be comfortable with this seasonal rhythm and have the availability to flex up when needed.
Qualifications
Required
- 1–3 years of experience in a healthcare operations, medical billing, payer enrollment, or similar administrative role
- Strong organizational skills with the ability to manage a high-volume task queue without losing track of details
- Clear, professional written communication — you’ll be a professional point of contact for customers during a critical phase of their onboarding
- Comfort working independently on recurring task-based workflows with minimal oversight
- Proficiency with standard productivity and communication tools (email, spreadsheets, ticketing systems)
Preferred
- Familiarity with payer enrollment processes, clearinghouses (Availity, ChangeHealthcare, RelayHealth), or payer portals
- Experience with ERA/EFT enrollment or credentialing support
- Background in pharmacy, pharmacy billing, or pharmacy technology
- Experience working in or with a SaaS company or healthcare technology environment
- Familiarity with tools like Intercom, Notion, Asana or similar CRM/project management platforms
What Success Looks Like
In your first 30 days, you'll learn DocStation's payer connection workflow, internal tools, and customer communication standards. By 60 days, you'll be independently managing your assigned task queue and customer outreach. By 90 days, you'll be a reliable owner of the payer connections pipeline — keeping enrollments on track, proactively surfacing blockers, and helping pharmacies get connected and billing faster.
Why DocStation
DocStation is a cloud-based medical billing and clinical services platform built for modern pharmacies. We help independent pharmacies, pharmacy chains, and health system pharmacies capture revenue from the clinical services they already provide — vaccines, consultations, Durable Medical Equipment (“DME”), testing, and more — through a single, unified platform. Trusted by pharmacies across the country, DocStation is the operating system for the modern clinical pharmacy.
We're a mission-driven team that believes pharmacists deserve to be paid for the care they deliver. Every role at DocStation contributes directly to that outcome.
- Fully remote with no set hours — work when it works for you
- Meaningful, independent work with a clear scope and visible impact
- Seasonal flexibility built in — ramp up during vaccine season, scale back in slower periods
- Be part of a small, collaborative team where your contributions matter
- Competitive hourly rate
Interested? Please submit your resume and cover letter via this posting. We look forward to meeting you!
DocStation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact us at careers@docstation.co.